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Satisfaction Guarantee

Satisfaction Guarantee

Our mission is to help you find the right water feature or fire pit at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.

In some rare circumstances, you may receive damaged merchandise due to the shipping carrier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order.

If for any reason you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

If you need to contact us, please email support@yardfocus.com or call 1-800-242-6952.

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★ Our Reviews

Reviews

291 reviews
75%
(219)
24%
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Awesome

In my humble opinion the true test of a company is in its customer service. I order an Ohio Flame Patriot series fire pit for my wife’s birthday. It was absolutely fantastic and she loved it. Unfortunately, it was not the one that I ordered. I contacted Yard Focus via email and received a prompt reply. I was asked to send them a picture, which I did. I was contacted the next day with a request to box it up and FedEx would pick it up the next day. The next day was today. We are now waiting for the correct fire pit to be delivered. I really appreciate Keith Ritchey handling this so well. I am a VERY satisfied customer thus far.

Thank you for the kind words Chris and we're sorry about the initial mixup. We really do appreciate your business and we hope you and your wife thoroughly enjoy your new Ohio Flame fire pit!

Airmax EcoSeries 1/2HP Floating Pond Fountain

Thank you Bayron, we really appreciate your business!
Great product, great price!

We are so happy with our Saturn Fire Pit Art! Best price on the internet, and the most responsive customer service answering all my pre-purchase questions. Free, friendly delivery. All around terrific experience.

We're glad you're enjoying your new Saturn fire pit Elisa and thank you for shopping with us!
Pond aerator

Thanks great service

We really appreciate your business Adam, thank you!

J

Thank you for your business Albert!